Privacy Policy

Last updated: 3 June 2026

Introduction

This privacy policy explains how garnet-cedar collects, uses, stores, and protects your personal information when you use our website or engage our services. We are committed to safeguarding your privacy and handling your data responsibly.

Information We Collect

We collect information that you provide directly to us when requesting services or contacting us through our website. This may include:

• Your name and contact details including email address
• Information about your pet including breed, age, health conditions, and behavioural characteristics
• Service preferences and appointment scheduling information
• Communication records including emails and enquiry forms
• Payment information when processing transactions for our services

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver the pet care services you have requested
• To communicate with you about appointments, service updates, and respond to enquiries
• To maintain accurate records of your pet's care history and specific requirements
• To process payments and maintain financial records
• To improve our services based on feedback and usage patterns
• To comply with legal obligations and maintain business records

Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and access is limited to authorised personnel who require it to perform their duties.

Client records are retained for the duration of our professional relationship and for a reasonable period afterwards to maintain continuity of care and comply with legal requirements.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent for a specific purpose
• With veterinary professionals when necessary for your pet's health and welfare
• With service providers who assist in our business operations and are bound by confidentiality obligations
• When required by law or to protect legal rights

Your Rights

Under data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information subject to legal retention requirements
• Object to processing of your personal information in certain circumstances
• Request restriction of processing your personal information
• Receive your personal information in a portable format

To exercise any of these rights, please contact us using the details provided on our contact page.

Cookies and Website Usage

Our website uses cookies to enhance your browsing experience and provide basic functionality. For detailed information about our cookie usage, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for adults and we do not knowingly collect personal information from individuals under the age of 18 without parental consent.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised date.

Contact Information

If you have questions or concerns about this privacy policy or how we handle your personal information, please contact us at [email protected].