Last updated: 3 June 2026
By accessing or using the garnet-cedar website and services, you agree to be bound by these terms of use. If you do not agree with any part of these terms, you should not use our website or services.
These terms apply to all visitors, users, and others who access or use our services.
garnet-cedar provides professional pet care services including grooming, training, pet sitting, veterinary consultations, and nutrition planning. Services are delivered subject to availability and acceptance of booking requests.
We reserve the right to refuse service to any client or pet if we determine that providing service would be unsafe, impractical, or inappropriate for the animal's welfare or our team's safety.
Service bookings are confirmed once we respond to your enquiry with appointment details. Submission of a service request form does not constitute a confirmed booking.
We will make reasonable efforts to accommodate your preferred dates and times, but cannot guarantee availability for specific time slots.
You are responsible for providing accurate information about your pet's health, behaviour, vaccination status, and any special requirements that may affect service delivery.
Cancellations or rescheduling requests must be made at least 24 hours before the scheduled appointment. Cancellations made with less notice may incur a cancellation fee.
We understand that emergencies occur and will exercise discretion in applying cancellation fees for genuine emergency situations.
We reserve the right to cancel or reschedule appointments due to staff illness, emergency situations, or other circumstances beyond our control. In such cases, we will provide as much notice as possible.
Payment for services is due at the time of service delivery unless alternative arrangements have been agreed in advance.
Prices listed on our website are current at the time of publication but may be subject to change. You will be informed of applicable prices when your booking is confirmed.
Additional charges may apply for services requiring extra time or materials beyond standard provisions.
Whilst we take every reasonable precaution to ensure the safety and wellbeing of animals in our care, we cannot accept liability for:
Our liability is limited to the fees paid for the specific service in question.
As a client, you are responsible for:
We maintain high standards of hygiene and safety in all our operations. However, when animals interact in shared spaces, there is inherent risk of disease transmission or minor injuries.
We require proof of current vaccinations for services where pets may come into contact with other animals.
If your pet shows signs of illness, parasites, or contagious conditions, we reserve the right to postpone service until veterinary clearance is provided.
All content on this website, including text, images, logos, and design elements, is the property of garnet-cedar and protected by copyright laws.
You may not reproduce, distribute, or create derivative works from our website content without written permission.
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.
Prohibited activities include attempting to gain unauthorised access, transmitting harmful code, or interfering with website functionality.
Our website may contain links to external websites for your convenience. We are not responsible for the content, accuracy, or practices of these third-party sites.
Our services are provided on an "as is" and "as available" basis. Whilst we strive for excellence, we do not guarantee specific outcomes or results from our services.
Behavioural training, nutrition advice, and other services may require time and consistency to produce results. Individual outcomes will vary based on numerous factors beyond our control.
You agree to indemnify and hold garnet-cedar harmless from any claims, damages, or expenses arising from your breach of these terms or your pet's behaviour during service provision.
Any disputes arising from these terms or our services will first be addressed through good-faith negotiation between the parties.
If resolution cannot be reached through negotiation, disputes will be handled in accordance with the laws of England and Wales.
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date.
Continued use of our services after changes are posted constitutes acceptance of the modified terms.
If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.
For questions about these terms or our services, please contact us at [email protected].